Samsung has no solution to the problem plaguing New York customers

Samsung does not seem to intend to correct an issue that tortures many customers.

About six weeks ago my Samsung Galaxy S20 gave me a moisture detection warning. Although my phone never deals with humidity.

“Check charger / USB port,” reads the message. “Moisture has been detected in your charger / USB port. Make sure it is dry before charging your phone.

The moisture detected message is supposed to be a safety measure to protect your phone.

When the error appears, you can’t plug in your phone to charge it, and you can’t listen to music through wired headphones because like iPhones, Samsung has removed the headphone jack. With this phone you need to use a special headphone jack through the charger.

I was hoping the error message would eventually go away. This is not the case. For six weeks!

Naturally, I went to Google to see if I could fix my phone. To my surprise, there are countless articles and videos on this topic.

I have read countless articles and watched so many videos. I tried all the potential solutions including restarting my phone, clearing the cache, putting the phone in safe mode, hot air drying the phone, and a factory reset.

None of these solutions worked.

So I brought my phone to Verizon. They told me it was a Samsung problem. I called Samsung Care. After waiting for a while I was told I could text someone.

I explained my situation. The representative of the text could not give me a quick solution. I was given two options. I could take my phone to the “nearest authorized walk-in store” or mail it to Samsung’s “authorized service station”.

There is no such thing as an “authorized walk-in store” in the Hudson Valley. The closest is about a two hour drive from my home. So that option was out.

My only option was to mail it to an “authorized service station”. To do this, I would have to talk on the phone with Samsung Care.

So I called Samsung Care back and waited. I knew this option meant I would be without my phone for at least a week. In the meantime, I have found my old phone, a Samsung Galaxy S9.

The phone has been in a draw for about two years. The phone turned on and BAM, although it hadn’t been used for years and in a draw I got the same humidity detection warning.

I started to realize, which I had assumed earlier, that this was a Samsung issue and not an issue with my phone.

After waiting on hold for almost three hours, I’m not kidding, I hung up. I then went to Facebook and found that there were plenty more dealing with this issue.

There were even more Twitter users facing the same problem

A Twitter user reported that she got a brand new Samsung S21 because her old Samsung was not charging due to “moisture detected” and two weeks later her phone also reported “moisture. detected ”.

The same person said she brought her phone for repair, but it was not covered by warranty due to the humidity.

Other users reported the same, their phone was not covered by warranty due to humidity.

Realizing that I had little hope of getting my phone fixed, I gave up and decided to live with the problem.

The phone still charges, but you need to put it on a wireless charger, which charges at around 25% of the speed of a normal charger.

Worse yet, to use a wireless charger, you have to take your phone out of its case. One day I took my phone from the charger and dropped it. You can probably guess what happened next.

My phone has cracked. A small crack in the back. But a crack that wouldn’t have happened if my phone was working fine.

I was hoping that over the last month Samsung would fix the problem. Either with a software update or maybe a reminder. When neither happened, I decided to call Samsung Care again.

This time, luckily, I succeeded. However, I was told that my phone was not under warranty and that I would have to pay to have it fixed. Because this is an issue that plagues many customers, with no known solution, and with my backup phone having the same issue, I decided it was not a wise move.

I then explained that I am working in media and would like to be transferred to someone at Samsung so that I can get a comment for an article on this issue. I was told I would be called back. Three days later and it didn’t happen.

I also emailed Samsung’s press contact asking for a comment. I said I was hopeful to see if Samsung would recognize the problem and if the company was planning to do anything about it. Samsung did not respond to my request for comment. We will update this article if Samsung responds.

To anyone reading this with the same problem, at least you know you’re not alone.

To readers without this problem. I know what a lot of people think is what you get for not having an iPhone.

I’ve been a part of the Samsung team for years, but I admit that this issue is making me rethink my ways.

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